SHIPPING

Most orders will ship within 2 business days. Some ring sizes will ship in 5 business days.

 

RETURN POLICY

We offer a 30 day return policy on unworn pieces. To request a return label, please email customercare@phillipgavriel.com. Please include your order number, item you are returning,  and the details for the reason of your return. When your return is approved, you will receive a shipping label to mail your item back to us. The original label must be affixed to the piece.

 

JEWELRY CARE

All Phillip Gavriel pieces are crafted using precious metals and natural gemstones and diamonds. Please handle your pieces with care, and do not expose them to harsh or extreme heat, cold, humidity, chemicals, or perfumes. You silver pieces should be cleaned using a silver cloth and additionally you may use a bowl of warm water with mild dish soap and a soft brush. If you are unsure you may email us at customercare@phillipgavriel.com.

 

REPAIRS

Protect your jewelry by handling it with care and removing it when exercising, swimming, or cleaning.  Do not expose it to extreme cold or hot, or to perfumes, lotions or cleaning products.

If within 6 months of the original purchase date a Phillip Gavriel Fine Jewelry piece fails during normal wear because of a defect in material or workmanship, we will repair with like quality materials at no cost. If piece is damaged after the first 6 months or if we deem the piece is damaged outside of normal wear, we will facilitate repairs at an additional cost. Please allow 8-12 weeks for all repairs, due to the handmade nature of our pieces.

To be eligible for a repair, the item must be purchased from phillipgavriel.com and a proof of purchase is required to ensure it was purchased here. If an item is purchased through another retailer, please contact the retailer for their return policy. Only retailers authorized on our website will be eligible for the same warranty.

 

WARRANTY

All Phillip Gavriel pieces are guaranteed for 6 months. Exposure to extreme conditions such as water, chemicals, heat, or accidental damage will void the warranty.